First View - Bus Route Information

Designed with parents, for parents – FirstView®, powered by First Student, makes you a part of your student’s journey. To school. From school. Every day.

FirstView® is your resource for knowing the location of your student’s bus, estimated arrival times at your student’s stop and when your student’s bus arrives or departs their school. FirstView® is a partnership between First Student and the school districts we serve, bringing increased transparency and communication about the school bus for students and their families. Currently, FirstView® is only available to a small number of school districts but we are working hard to offer it to as many districts as possible! Please contact your school district or our FirstView® support team if you would like to know if FirstView® is available for you.

Dedicated Customer Support

• Contact FirstView® Monday – Friday by: Calling the toll-free phone number 888-889-8920 from 7:00 a.m. EST to 5:00 p.m. EST; Emailing Customer Support at support@firstviewapp.com; or Using the in-app messaging to provide feedback.

• Live Tracking: The FirstView® map screen shows you the live location and direction of your student’s bus, your student's stop schedule for the current day and timestamps for school arrivals and departures.

• Predictive Stop Arrival Times: Analyzing route and real-time GPS data, we determine an estimated time of arrival to your stop provided on the FirstView® map.

• Custom Alerts and Messages: Set up push or email notifications alerting you when your student's bus is a chosen distance or number of minutes away from your stop. Receive push messages about why your student’s bus is late and an estimation of how long it will be delayed.